Concierge Contact Details

Email or Phone Queries/Questions	Forward to
P45	Vetting Team – [e-mail]
Proof of address	Vetting Team – [e-mail]
DBS Check Results	Vetting Team – [e-mail]
Adding Shifts to the system	Scheduling – [e-mail]
Induction Pack	Induction Team – [e-mail]
Uniform Question/Query	Induction Team – [e-mail]
Rota/Shift Query/Changes in Rota	Scheduling – [e-mail] Scheduling
Overtime Query	Scheduling – [e-mail]
Start Date Query	Scheduling – [e-mail]
Contract Question/Requesting a contract	Induction Team – [e-mail]
Grievance/Accident/Incident/Complaint	General Manager – [e-mail] (if not already cc’d in) Also send to Employee Concierge – [e-mail]
Pay Query/Pay Issue/Underpayment/Payment to be paid	Employee Concierge – [e-mail]
Holiday Request/Holiday Query	Employee Concierge – [e-mail]
Sick Note/Isolation Note	Employee Concierge – [e-mail]
Employer Reference for current/previous employee	Employee Concierge – [e-mail]
Resignations/Leaving Guards	Employee Concierge – [e-mail]
Travel Expenses	Employee Concierge – [e-mail]
Requesting an Advance	Employee Concierge – [e-mail]
Confirmation of pay rate	Discuss with designated QM & Scheduler
Job Application/Applying for a job	Recruitment – [e-mail]
Missed call/VM regarding application	Recruitment – [e-mail]
Returning Guards	Employee Concierge – [e-mail] (we are to remove the leavers status)
Deactivating Guards	Employee Concierge – [e-mail] only concierge are to do this. Only do this if the guard hasn’t worked or has a leave date in that has been processed by Shirley and the P45’s have been sent.